Guide

When a Charge Looks Suspicious

Not every unknown charge is fraud, but some patterns should move you from research mode to immediate action.

Warning signs

  • You have never used the merchant or payment provider before
  • The descriptor does not match any account, subscription, or household activity
  • There are multiple small test charges followed by larger ones
  • The charge appears from a country or merchant context that makes no sense for you

What to do first

  • Freeze or lock the card if your bank supports it
  • Check merchant accounts tied to the descriptor
  • Change passwords for relevant payment services
  • Contact the bank if the charge remains unauthorized